Business building · P&L ownership
From a new offering to $3M in recurring revenue
Building a healthcare business that combines software subscriptions with recurring radiation safety services.
$3M ARR · 350+ customers
Context
At LANDAUER / Fluke Health Solutions, I launched and scaled a business combining software with Radiation Safety Support Services. The commercial model serves customers with ongoing education, regulatory, and radiation safety needs.
My role and ownership
I own the P&L and make budget, pricing, and prioritization decisions. My leadership scope includes approximately 7 direct reports and 30+ indirect contributors. I personally build tools and lead teams that develop and implement them.
The work
- Developed a combined software-and-services offering rather than presenting all recurring revenue as SaaS.
- Built the software component through LANDAUER Academy and Regulatory Suite alongside Radiation Safety Support Services.
- Connected product prioritization and adoption measurement to service uptake within the dosimetry customer base.
- Combined hands-on development with team-led implementation, keeping business decisions connected to the tools used to deliver the service.
Outcomes
- $3M in annual recurring revenue across software and recurring services.
- $1M in software ARR; the remaining $2M from Radiation Safety Support Services.
- 350+ customers, including subscriptions maintained for 10 years.